Here is how you can improve your current Excel dashboard facility management metrics and KPIs and improve your reporting and management Start Tracking the Right Metrics Today. If it has robust analytics and reporting capabilities, it can help you not only determine which KPIs are most relevant to your business goals, but can help you track them and track KPI trends and performance over time. Metrics usually define smaller aspects of facilities management, but when metrics are applied to a target level, they become key performance indicators. Facilities management software can be a key partner in developing and tracking KPIs. Workforce Data Functional metrics Management … Some KPI metrics might include space utilization and efficiency, total utility costs, and operational flexibility. Your company's KPIs can help you develop a balanced company "scorecard," or a matrix that indicates performance in multiple dimensions. Business Dashboard Template. © 2021 MRI Software LLC – All Rights Reserved. You can adjust all of your cookie settings by navigating the tabs on the left hand side. Performance cookies help us understand how visitors interact with our website, by collecting and reporting information that doesn't identify you personally. Use facilities management KPIs to make direct comparisons between estimated hours of completion against actuals to help you enhance both your PPM schedules and how … Are the skills of the contractor up to the required level? Keeping these cookies enables us to improve our website. Evaluate the volume and types of calls you receive across your operations to identify recurring issues. Discover the eight new facilities management metrics you should be measuring now. Effective Facilities Management KPIs Should Start With Pain Points. What Are Key Performance Indicators For Facilities Managers? Work order performance is key to monitoring the time taken to complete jobs. No… Metrics isolate a qualitative variable and add quantitative insight, like our example of workplace efficiency from above. As a facilities manager, your own KPIs can help you determine how to continually improve facilities management and create business value. You implement a Planned Preventative Maintenance (PPM) schedule to reduce breakdowns and maintenance costs, improve asset life and remain compliant and ultimately offer an environment where staff and clients remain safe. Facebook Twitter Google+ LinkedIn StumbleUpon Tumblr Pinterest Reddit VKontakte Odnoklassniki Pocket. 2,634 1 minute read. Facility Dashboards. However, we specifically recommend that you focus on the following: SLAs are put in place to help manage reactive maintenance resolution times by both internal and external teams. Then evaluate from a top level how you can reduce response times across your business. Engineer workload analysis enables you to evenly distribute tasks across your workforce. Facilities management metrics are a type of Key Performance Indicator (KPI). Is your organization measuring the right KPIs—the ones that will ultimately lead to success? They help us make our website usable, enabling you to move around the site and use its features. Before you can define … For facilities managers, KPIs might include: Sometimes KPIs can be used as leading indicators. Excel Dashboard Facility Management Metrics KPIs. Dashboards are a proven tool that other industries, such as retail and finance, have long used to manage, track, and analyze data to inform decision-making. Choosing the Right Facility Management KPIs Laurie Gilmer, P.E., CFM, SFP, LEED AP, CxA Facility Engineering Associates ... organizational drivers and facility management objectives •Understand the role of facility management ... dashboard. Key Performance Indicators; Safety Resources Library; Key Performance Indicators. Many KPIs are lagging indicators, offering outcome information that can be valuable for planning. Reporting on the performance and completion of PPM jobs ensures you achieve these key objectives. Monitoring these SLAs – which are defined by you – is obviously very important to ensure that issues affecting the safety and experience of staff and guests are dealt with quickly. Maximize workplace space utilization and experience for employees and visitors enterprise-wide, Optimize equipment performance and compliance with enterprise asset management, Simplify preventive maintenance, schedule work orders, and track inventory, Easily implement desk booking, room reservations, and visitor check-in at your office, Enhance productivity with mobile solutions, Optimize inventory, printing and mailroom management, Real-time insights from sensors and emerging technology, Plan safer spaces, manage wellness checks, capacity, and cleaning, Get the latest workplace insights and best practices, Dive into workplace trend reports, webinars and demos, Hear leading experts share wisdom across industries, Gauge your company’s maturity in five key areas, Discover exciting opportunities for professional growth. Using the wrong set of comparables can … Percent of completed work that is reactive. This website uses cookies so that we can provide you with the best user experience possible. For example, you have to factor in the seasonality of asset use when tracking and reporting. Are you using badly manufactured parts? By using your facilities management software to help you develop and track KPIs, you can help the various stakeholders in your organization monitor your company scorecard from multiple perspectives, which can be tremendously helpful in the evaluation and planning processes. Elizabeth Dukes' pieces highlight the valuable role of the real estate and facility managers play in their organizations. These KPIs often tell the story of customer satisfaction, commitment to corporate social responsibility (CSR), and how well facilities When it comes to fine-tuning business strategy, KPIs offer vital information that could be missed altogether in the absence of KPIs and the software necessary to develop and track them. Our solution provides you with the ability to measure all these aspects of your performance and more through easy-to-understand dashboards and SSRS reporting tools as standard. by making more staff available to manage reactive work or by using a more efficient contractor). Many of them are thinking more about metrics than ever before. Facility Management KPIs In order to achieve outstanding FM services it is necessary to assess the gap between the current state and the desired state of FM functions and identify performance strengths and weaknesses. How can you expect to make significant gains if you don’t know where and how you can make improvements? Please enable Strictly Necessary Cookies first so that we can save your preferences! You can adjust your preferences in Cookie Settings. When you use your facilities management software to develop and track KPIs, you're able to take numbers that may mean little out of context, and put them into a context that is useful for showing how well operations are in alignment with business goals. Gone are the days when decisions were made on gut instincts; now, the key to making effective FM decisions is … By learning which analytics you should look at and how to relate them to overall business goals, you help make facilities management a key partner in achieving organizational goals, both short and long term. Some facilities management software solutions even allow you to create custom dashboards so you can see the data points you want, organized how you want them. When it comes to facilities management, there are numerous KPIs you can measure to do just that – from the cost of maintenance and work order performance by both internal teams and subcontractors to asset performance, work force usage, asset performance and call resolution against SLAs. Evaluate performance by call category, contract, person, SLA code, team and more. Also prioritise call categories that impact the experience and safety of staff and, where appropriate, customers to ensure these are dealt with quickly and efficiently. By monitoring the estimated time of outstanding jobs by engineer, you can ensure you distribute all new work orders to under-used staff. can be a key partner in developing and tracking KPIs. Key Performance Indicators Create Insights from Multiple "Truth Sources" One reason KPIs are so … Service-level agreements (SLAs) can indicate how quickly your team responds to work orders, which serves as an important data point to improve satisfaction among the stakeholders that you support. One of the key components of the digital workplaceis flexibility. Timeliness is vital for KPIs in facilities management. Simply having KPIs and knowing they are being tracked helps promote an attitude of more informed decision-making in an organization. Should you replace the asset completely? In other words, once the KPI reaches a certain number, your organization may take a certain action—such as leasing a new property when space utilization reaches a certain percentage. Business dashboard template depicts the overall growth of … Facilities management software can be a key partner in developing and tracking KPIs. Use facilities management KPIs to make direct comparisons between estimated hours of completion against actuals to help you enhance both your PPM schedules and how you use your engineers. Align departmental facilities goals and organizational priorities by tracking execution against KPIs … The overall productivity of your workforce indicates how well your … The result is a more informed organization that has more relevant information with which to make critical business decisions. By learning which analytics you should look at and how to relate them to overall business goals, you help make facilities management a key partner in achieving organizational goals, both short and long term. Then use this data to investigate further. Facility Management Dashboards are operationally focused tools (how we keep this ship running properly). Whatever KPIs are defined, they should reflect organizational goals, should be relevant to its success, and should be measurable. Maintenance Dashboards for team and ticket management provides supervisors advanced visibility in to how service requests are being processed and actioned on. The working KPIs … This has given rise to more shared desks within office spaces as well as work-from-home options for employees. Should you find you do not have the required resource to complete remaining tasks at any given point, use our software to prioritise jobs (based on pre-determined priority codes). Your facilities management software, for example, may take in data from multiple departments and facility systems. Building a Facilities-focused Dashboard us make our website, SLA code, team and more your preferences them thinking! Of view, such as facility KPIs, real-time facility performance and facility analytics happen daily at CXRE define success! Might include: Sometimes KPIs can help you develop a balanced company scorecard! 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