You are correct, it was a pass that needed to be purchased by a certain date that was good for any four days. However, in this case, passholders are still in limbo whether theyâve used the pass 20 times or zero times, while holders of unused lift tickets can largely request refunds. Call Us Toll Free: 1-866-549-5283 File a Claim. Adventure Runs Deep with the Ikon Pass. Ski Pass Preserver Policy Details New renewal discounts for Adults apply. The Epic Day Pass was introduced just this year. The deadline to purchase an early-bird pass at a lower price has been extended from April 22 to May 26, according to a news release from Alterra Mountain Co., owner of Steamboat Resort and the Ikon Pass. I received a dubious letter earlier in April basically laying the ground work to wiggle their way out of the claims resulting from COVID-19. We were cautious and intentionally avoided a higher-density traditional ski school for our kids, but resort operations were still running as usual. Unless you just bought it the day before it closed for the season. If you enroll in the Ikon Pass Payment Plan program, you agree and authorize Ikon Pass, Inc. to charge your credit card in connection with the purchase of your Ikon Pass, Ikon Base Pass, and/or Ikon Base Plus Pass. “We have a wide-ranging portfolio of pass products,” Muscente said, “and want to ensure any action that we take considers them all.”. Terrible situation all around. It depends on this pass you are referring to. One suit was filed on April 14 in U.S. District Court in Denver against Alterra and its subsidiary, Ikon Pass, by Robert Stephen Kramer, a resident of Villa Park, Calif. “Despite not providing the promised skiing access, Defendants did not offer a refund (or even partial refund) on passes,” the Kramer lawsuit says. When I was on the American Claims Management website yesterday ( the 3rd party claims processor) , COVID19 was listed as a reason on the initial claim request. Maybe now they are calling just 4 day lift tickets "EPIC passes', and if those were bought a long time ago and were good for any four days at any resort, I don't think you are deserved a refund. ALL DESTINATIONS. It looks to me from the website that this is just a four day pass for any day of the year, so no, I don't think you deserve a refund for that just because it happened it was closed on the dates you picked. I would select natural disaster. Ski Pass Preserver is a type of travel insurance by Red Sky that offers reimbursement for the cost of a season's ski pass if you are unable to use it for a covered reason. For example, Ikon Base Pass members have access to up to five ski days at Arapahoe Basin, so you can book those days in advance online now. Alternatively, you may use, Best Western Plus Deer Park Hotel & Suites. An unofficial subreddit for Ikon Pass holders and those interested in the resorts contained on the pass. Ikon Pass holders can save up to $ 200 by purchasing up to two discounted Child Ikon Passes or Child Ikon Base Passes for children ages 5-12 with the purchase of an Adult Ikon Pass or Adult Ikon Base Pass. My family got lucky and experienced a mostly normal ski trip to Mammoth in Californiafrom March 5 to 10. This material may not be published, broadcast, rewritten or redistributed for any commercial purpose. STEAMBOAT SPRINGS â As a way to brighten the outlook for skiers and riders, the deadline to purchase a reduced-price Ikon Pass has been extended, and renewal discounts have been doubled. doesn't shelter in place qualify as a natural disaster and refund. Passes are non-transferable. Ikon Pass. You will be charged a non-refundable $199 deposit and a pass insurance premium (if applicable) which are due at the time of enrollment. Two Ikon pass holders allege Arch Insurance Co. and Red Sky wrongfully denied their refund claims after COVID-19-related resort closures rendered their passes unusable. Diseases are not a "natural disaster" in (ta && ta.queueForLoad ? Does the contract say it insured you against the resort's closing? Visit destination websites for alternative access and enter your email to receive up-to-date information on everything Ikon Pass. Plaintiff seeks fair and reasonable compensation for Ikon pass-holders. Earthquakes are, or floods, etc. By March 13, Mammoth had made plans to adjust operations by only allowing groups that knew each other together on lifts, reducing gondola capacity, spreading out tables in th⦠ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106281965', '');}, 'log_autolink_impression');insurance terms. Spokeswomen for both companies said they could not comment on pending litigation. Where can I get more information? Ikon Pass COVID-19 FAQ; Back to the good times video The Ikon pass will compete with the Epic pass, created by Vail in 2008. Yes. Please enter your email associated with the account and we will send you a link to reset your password. Ditch the mountains this winter and head to southern Colorado instead. Perhaps might have better luck with a credit card dispute. No one plans on missing one of those blue-bird days when purchasing their pass. To use our mobile site, please enable JavaScript. Ikon and Epic Pass holders will get ... 2019-2020 passes due to COVID-19 closures. "Gilligan's Island" Icon Dawn Wells Passes Away From COVID-19 Complications: Report By Erika Marie December 30, 2020 19:35. Plaintiff brings this case on behalf of himself and the hundreds of thousands of skiers who purchased Ikon ski passes for the 2019-2020 ski season, but did not get the full benefits they paid for. I also purchased the insurance. Adventure Assurance is available to Adult, Young Adult, Child, 4 & Under, college students, military personnel and nurses. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If they deny it, insist on talking to someone. Adventure Assurance: Any 20/21 Ikon Pass purchased can be deferred to the 2021/22 season. We help keep vacation dreams alive. Have you had any luck with your efforts? I don't understand this if it was listed at first. The (ta && ta.queueForLoad ? Epic, Ikon and Mountain Collective passholders. The Kramer lawsuit seeks damages, arguing “it would be unjust for Defendants to retain all pass fees, when Defendants failed to provide resort access for a substantial portion of the ski season.” The Hunt suit asks for “compensatory and punitive damages” and “an order of restitution and all other forms of equitable monetary relief.”, While not commenting on litigation, Vail Resorts spokeswoman Johnna Muscente noted that purchases of Epic Passes received an email from chief marketing officer Kirsten Lynch on March 25, acknowledging their “frustrations” and adding that the company was “committed to identifying an approach that acknowledges this past season and retains your loyalty for the future.”. We were scheduled to go to Steamboat Springs next week and bought 4 Ikon passes for 5 days of skiing. Ikon Pass holders will need a reservation to visit certain resorts this season ... Leitner-Poma President Daren Cole pens a letter addressing challenges facing the ski industry in the age of coronavirus. More Adventure. IKON acts as an extension of your HR department â giving you everything you need to administer comprehensive benefits efficiently and effectively. State insurance regulators will probably coordinate and harmonize their approaches to COVID-19. We understand that vacation travel is invested with hopes and dreams, as well as funds. Check your email. 116 talking about this. With hundreds of thousands of pass-holders, this amounts to tens of millions (or more) in unjust profits. It would appear from that list that being sick with COVID-19 would be a valid reason and perhaps not the entire situation around it closing the resorts. All rights reserved. Alterra Ikon Pass About Ski Pass Preserver. Hello, Has anyone successfully made a claim on the ski pass insurance for EPIC day passes due to COVID-19? Since the first travel-related case of novel coronavirus (COVID-19) was reported in the U.S., Insure My Trip has seen a 60 percent increase in policies sold that include a specific CFAR benefit. This group and its moderators and members are in no way affiliated with or sponsored by the Ikon Pass or Alterra Mountain Company. Call 1-877-895-1297 to initiate a claim and learn if Epic Pass holders are covered for resort closings. But now I have been contacted by them asking for paperwork to justify a claim for one of the following reasons: I know their goal is to deny as many claims as possible so I would like to know if anyone has successfully been able to work COVID19 into one of these reasons. The renewal discount for the 2020-21 Ikon Pass and Ikon Base Pass, for example, ends on April 22. New to the Ikon Pass for 19/20, Arapahoe Basin boasts a unique, celebrated independence and a character that stands alone. ENDLESS RIDE. Muscente said the company “remains on track” to do so. All contents Copyright © 2021 The Denver Post or other copyright holders. Skip to main content. The two Colorado titans of the ski industry, Broomfield-based Vail Resorts and Alterra Mountain Company, based in Denver, are facing class-action lawsuits filed by disgruntled pass-holders seeking refunds because both companies shut down North American operations a month early due to the coronavirus. Subscribe to our weekly newsletter, The Adventurist, to get outdoors news sent straight to your inbox. Last hit: Guest Commentary: For restaurants, 50% open might as well be 100% closed, Up next: Summer concerts at Hudson Gardens canceled over coronavirus concerns, Colorado fitness industry uniting as gyms face losing nearly half of their pre-pandemic business, Winter Park, other Ikon Pass resorts not planning to require reservations to ski “at this time”, How Colorado’s new COVID restrictions affect gyms, fitness studios, Snow-starved Colorado ski areas are about to get bombed, some expecting more than 20 inches, Meteorologist Becky Ditchfield leaving 9NEWS after 13 years, Longtime Denver weatherman Ed Greene returns to 9NEWS as station looks for full-time meteorologist, Jefferson County to temporarily close several trails and parks starting Monday. Our vast knowledge of PR and US Insurance industry, Benefits and Property & Casualty, has gain IKON Insurance its place as one of the Top 3 leading companies in PR and Top 5 in the NFP partner companies in US. The Vail letter, which says nothing about refunds, promised more information by the end of April. more, You seem to have JavaScript disabled. Unlock Adventure with your Ikon Pass Account. Usually, holding a ski season pass is a good thing. The pass holder will receive a credit for the actual amount paid for their 20/21 Ikon Pass, less any amounts paid for pass insurance, if applicable. Here's your itinerary. This is the version of our website addressed to speakers of English in the United States. Arapahoe Basin Ski Area. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106108683', '');}, 'log_autolink_impression');insurance is underwritten by Acceptance Indemnity Insurance Company. To me, the only thing I call an EPIC pass is the annual ski all you want thing. Note that A-Basin will not be requiring its season passholders or those with a Mountain Collective pass ⦠An edition of The Denver Post. Epic sales numbers have increased annually, this year by 25 percent. Hi Gretchen, I'm in the same boat as you. Alternatively, Between Sept. 10 to Oct. 1, 2020, Ikon Pass holders can select a âHome Resort,â or any North American Ikon Pass destination for credits related to closures related to the novel coronavirus. The Ikon Pass is also offering those who purchase a 2020 â 2021 Ikon pass to have that purchase, instead, count toward a 2021 â 2022 ski pass, if the passholder decides by early December not to ski next season. All Ikon Pass holders will automatically be signed up to receive proportional credit if any Ikon Pass resort closes for any number of days dues to coronavirus issues. Denver-based Alterra Mountain Company has stepped up to ease the pain of Ikon Pass skiers who lost out on a month or more of spring skiing because of the coronavirus. Has anyone successfully made a claim on the ski pass (ta && ta.queueForLoad ? We just like to ⦠Alterra Mountain Company and Ikon Pass Inc. have been hit with another proposed class action in Colorado over their apparent refusal to issue ski pass refunds after cutting the season short in response to the COVID-19 pandemic.. Season Pass Insurance provides coverage for you and your ski pass investment when the unexpected happens. But during the 42 days since the abrupt end to the 2020 ski season, the biggest ski-pass program, Epic, has been very quiet. Sign up for our weekly entertainment and outdoors emails to get news and weekend plans sent right to your inbox. 20/21. Alterra has not offered refunds, but it did double renewal discounts for next year’s passes as a result of the shortened season. Home; About Us. 44 DESTINATIONS. Ikon Pass options for the 20/21 season are no longer available for purchase. Screenshot courtesy of Ikon. Regulators and NAIC plan to meet shortly to hear from medical ⦠Plaintiff seeks fair and reasonable compensation for Ikon pass-holders.”, Another suit was filed April 10 against Vail Resorts and its Epic Pass by Brian Hunt, a resident of San Ramon, Calif. That suit, filed in U.S. District Court in Northern California, says Vail Resorts “has made the unconscionable decision to retain its millions of customers pass-holder fees while closing 100% of its mountain resorts as the novel coronavirus, COVID-19, rages throughout the world and the United States economy has gone into a deep recession.”. Both companies have long-standing policies that their passes are “non-refundable.” Buyers are encouraged to opt for pass insurance through third parties at the time of purchase. New Mountains. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106094130', '');}, 'log_autolink_impression');insurance for EPIC day passes due to COVID-19? As for the winter 2020-21 season, Ikon Pass announced Adventure Assurance, giving 2020-21 Ikon Pass holders the choice to defer for credit toward the ⦠“Instead, Defendants kept all of skiers’ money. I had purchased 4 day passes for my family which we would have been using this week at Beaver Creek (but since mountain is closed we can not). When the unexpected happens, we want you to recover your investment along with the ability to plan again. I did not buy the insurance and their website indicated nothing about a refund. I could see their point IF the resort was open but you just didn't want to risk going Butyou say the resort was actually closed, so I don't get how they can refuse to pay you as that was an early closure. If your selected Ikon Pass destination closes due to an eligible COVID-19 event between December 10, 2020 and April 11, 2021, you will receive a proportional credit towards the purchase of any 21/22 Ikon Pass. Your credit will be applied automatically to any 21/22 Ikon Pass. I know their goal is to deny as many claims as possible ... because they are a business that makes money by minimizing the number of successful claims. Explore a season of endless adventure. The Post's expert on skiing, mountaineering and endurance sports, John Meyer is a member of the Colorado Ski & Snowboard Hall of Fame and the Colorado Running Hall of Fame. 965 Views 1 4. Look for guidance from state regulators and the National Association of Insurance Commissioners (NAIC). The benefit of the pass to skiers is obvious. If they were for specific dates when all the Vail resorts were closed, I think you should get a refund. Manage Reservations; Check pass usage details; Update account information; VIEW ADVENTURE ASSURANCE COVERAGE How coronavirus has changed the ski industry To draw in visitors while scaling down surplus demand, ski operators are doing away with day-of tickets and prioritizing season pass holders If any eligible Ikon Pass destination closes due to COVID-19 for 1 day, all days or anywhere in between, between December 10, 2020 and April 11, 2021, you will receive a proportional credit based on the percentage of those days closed during that time period. The Colorado favorite features a summit elevation of 13,050 ft, the highest lift-served terrain in the state, and newly opened territory, The Beavers and The Steep Gullies. I had purchased 4 day passes for my family which we would have been using this week at Beaver Creek (but since mountain is closed we can not). Will Ikon Pass refund due to closures without insurance? It also extended the deadline for early renewals and extended the payment plan deadline for next year’s passes.
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