We have put together a small list of the reasons why customer service can be one of the most rewarding career paths to follow. 5. Make a mark on the world with one of the most holistic career paths. As one of the biggest sectors in the UK, plenty of people have already succumbed to the charms of customer services jobs, so be prepared to understand what enticed them to their jobs. But we will all have frequent reminders, nearly every time we step out as consumers in the marketplace. SEARCH CUSTOMER SERVICE JOBS. Accepted file types: .doc, .docx, .pdf, .rtf, .wps, .txt, .html, * Files options are .doc, .docx, .pdf, .rtf, .wps, .txt, .html. You may unsubscribe from these communications at any time. Social proof is an effective selling tool, and if you can tell prospects on the phone exactly how your product or service has helped other customers, they might be more interested in closing a deal with you. (And if you're interested in working on the HubSpot customer support team, we're hiring.). Or, you could use your creative side to create step-by-step product walkthrough videos to help your customers and build your online presence. They took the insights they learned on the phones with customers to conduct research and start an initiative they thought would be impactful -- and they were right. Building your subject matter expertise will help you grow within your customer support team -- but you'll also learn valuable skills that you can use to snag a new role if you want to branch out even further. Starting your career in customer support sets you on the right track for building and growing these skills. But it’s also a big part of what makes the job so rewarding; there are so many ways to deliver value to your customers, make people happy and help your business grow. See detailed job requirements, compensation, duration, employer history, & apply today. Find and apply today for the latest Customer Service jobs like Management, Driving, Advising and more. I don’t think many people would disagree that customer service is not what it used to be and not what it should be. Interaction with the public . If your store or business is having a slow day, the hours can drag on. If this has inspired you to start your career in customer service, then check out all our customer service jobs across the country! Many people blame it on a particular generation, and others see it as just another example of the decline of civilization. Although there are many different roles that a customer service department plays, two major functions of the department that affect an entire business include public relations and the creation of a positive company culture. Customer service representatives interact with many different people. It challenges you to master your daily workflow without the immediate assistance of your surrounding colleagues. Workers must be patient and polite, especially when dealing with difficult or angry customers. But more importantly, giving customer support reps time away from the call queue gives them time to spend working on side projects and other initiatives can bring tremendous value to our organization — and to the reps themselves. Product knowledge is incredibly valuable for your marketing team, too. Whether you want to write for the blog, conduct product and market research, or manage social media support channels, in-depth product expertise, and killer communication skills could help you land a role on your marketing team. In fact, 40% of U.S. companies offered more remote work this year than they did five years ago. One of my favorite parts of working in customer service was being in a position where I could teach a customer something about the product without having to sell them on the solution. Because of the way in which their jobs are structured, customer representatives get to leave work at work. 3. Working with customers will teach you exactly how customers can use your company's product or service to achieve their goals -- and you can use this knowledge and experience if you decided to move into sales. Very few people grasp the idea that government exists to create an environment for ALL citizens. As the cost of office space continues to rise and more positions go remote, you might soon find your role has become fully-remote as well. For more information, check out our privacy policy. Learning about your product or service helps you become a subject matter expert — which can open a ton of different doors for you as you grow in your career (in or outside of customer support). And, those tough days when you don't feel like you can make another phone call (we all have them), tapping into your senses of motivation and self-awareness to keep yourself on-track and positive so you can buckle down and get everything done. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '45b1c88c-192b-4a93-b510-961f4008acd1', {}); Originally published Jun 11, 2020 9:21:00 AM, updated June 15 2020, 10 Reasons Why You Should Consider a Customer Support Job, onboarding new members of your customer support team, What's Hypercare and Why It Matters in Customer Support, How to Use Live Video Streaming to Support Customers, HubSpot's VP of Global Customer Support Explains 3 Tips for Improving the Customer Experience. @ClontFont. Multiple non-customer service entry-level jobs pay well and can fit your lifestyle and family commitments. For example, HubSpot offers a platform of products at various subscriptions and tiers. Workers are exposed at times to high levels of stress. Customer service jobs can be boring: Many customer service jobs are jobs where people deal with people face to face. Networking is important and business, so it’s vital to treat your customers well if you have any plans for future endeavors. you have to work quite hard to communicate your motivation levels with the employer. You often have the possibility of choosing the working hours that fit you best. By clicking submit you agree to the terms and conditions, Getting a great job starts with a great resume. Between me and the customer, I was the product expert — which means the customer is looking to me to find a solution. You help people achieve goals and play a direct role in customer success. One growing trend in customer service is remote work. Premium plans, Connect your favorite apps to HubSpot. This is a very handy skill to have, especially when applying for a new job. Customer service positions are proving to be the best of both worlds, offering a much in demand career that is projected to grow within the next decade. Of course, some of these jobs require customer service… Human Interaction – Many jobs these days involve little to no client/customer facing opportunities. Stay up to date with the latest marketing, sales, and service tips and news. Or five dogs and five cats? You'll learn a ton about your company's customers while you're on the phones — so make sure you're tracking those insights and dedicating them to a side project or initiative that could bring a lot of value to your organization — to your benefit. This left us with two choices: review the advantages of buying the additional product or find a creative workaround. University of Houston. Marketing automation software. Whether you're just getting out of college or taking a new direction in your career, customer service teams offer a variety of unique positions and benefits that can match exactly what you're looking for. But the general level of demand for goods and services is by far the most important factor determining how many are affected, how long they stay unem- ployed, and how hard it is for new entrants to the labor market to find jobs. In some support cases, the best solution available was using a product that the customer didn't own. Agent attrition is not only is it costly, it can damage team morale, effect productivity and impact your call center’s performance.Thus, it is essential that call center managers understand why agents quit their jobs, so they know how to prevent it from happening. The result is less job burn out and stress, and the ability to start each day fresh. Actually, I have three explanations. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. It can also change your opinion on an issue after looking at it from an angle that you hadn't considered before. If you develop some chops for product development — whether that consists of software engineering, outreach, or vendor management — you might be able to use your wealth of knowledge to facilitate a transition away from the phones and behind-the-scenes helping build the product you're servicing. Free and premium plans, Content management system software. Apply to Customer Service Representative, Customer Support Representative, Human Resources Associate and more! Creating and maintaining positive relationships is an essential part of a customer service representative’s job. In the face of difficult customers or combative language, you'll need to tap into your sense of self-regulation to calmly and effectively de-escalate customers so you can better assist them. Being exposed to an array of different perspectives can help you find solutions to problems that you might not realize exist. Upload your resume for a complimentary resume review from a professional at TopResume, Max file size 2MB. Flexible working hours: customer services jobs usually offer different schedules to a normal 9-5 position. Or should I say speak it well. You might have preconceived notions about customer support from your own service experiences — most likely as a customer. Whether you aspire to a long career in the customer support space, or you're simply eager to get your foot in the door at an innovative company, a job in customer support will teach you valuable skills that you'll need, again and again, over the course of your career. When you treat your customers well, they are happy. Sometimes I have to politely ask if I can speak to someone else who I can understand it's so bad. 1. But in what world is talking to your customer service rep a better remedy than getting a dog? These operating systems can be anything from Mac/PC systems to role specific data programs and/or client management platforms that make your role, and the customers experience of your service, much easier. Find out why Customer Service is the sector with the most job across Europe. There’s a lot of pressure on customer service representatives. The reason customer service jobs will continue to grow and expand is simple. We're committed to your privacy. Dealing with complaints can wear on an employee. Check out the large number of direct employer job opportunities available throughout Australia. ), Studies have shown that these people skills are linked more closely with success in the workplace than cognitive intelligence — especially when it comes to management. Happy customers aren’t constantly complaining to your staff. To be successful in customer support, you need to understand (almost) every aspect of your product or service so you can quickly answer questions and resolve issues for your customers. It is because the motivation level of … A lot of the jobs are placed in companies or businesses that have people walking in and out all day. You may think customer service jobs are a breeze, but if you’ve never had one, you might be in for a bit of a shock. Here at HubSpot, we make sure our customer support reps spend time away from the phones — deliberately. 1. It is an economic axiom that jobs are made where money is spent. Listening is such a critical, and sometimes overlooked, part of customer service. Let’s start with health insurance. Whether it be via telephone, in person or via email, being a customer service representative gives you the power to help people first-hand and have invaluable direct contact with the public. Top 10 Customer Service Jobs Below are the 9 most common reasons why call center agents quit their jobs: Everyone Needs Assistance. Most … 26785 Customer Service jobs and careers on totaljobs. Free and premium plans, Sales CRM software. Learning Technical Skills – Working in customer service will familiarise you with a number of different operating systems and programs that will be useful in many other careers and roles that you may have later on down the track. 2. To achieve any of the above, you'll have to pull knowledge from the people around you — your colleagues. This might be even more traumatizing than the anger junkies because it’s so goddamn sad. To do so involves balancing the needs of one person against another. But, while there are many frontline jobs available in customer support, there are also plenty of opportunities for people who have more experience. The number of roles that a customer service professional might have to fill on any given day is a big part of what makes the job so challenging. Read on to learn why customer service is definitely a field to consider. But this isn't just a benefit for the people who will get the information they need ASAP — it's a big win for you, too. And, although there can be challenges to working on the phones with customers all day, the skills and strategies you'll develop far outweigh those challenges. The ability to solve problems quickly, effectively, and diplomatically is critical for any job there is — whether it's in customer support or not. Read our latest blog post which outlines why you it's great to work in customer service. Most people look at customer service as an entry-level role. Many customer service teams require reps to work on different support channels. And whether it's a quick fix or a multi-step process, every customer problem on your plate will require creative thinking, people skills, and expertise to solve. Others are informational, answering customer questions, updating customer profiles or accounts, or troubleshooting with a customer on the phone, by text, or virtual chatting. Curious about what those benefits might be? Or you might have insights to share that change how your company's leadership thinks about your ideal buyer persona. Although difficult at times, there’s no greater feeling than when you manage to help someone you have come to know in a limited capacity achieve the best possible results and maximize their customer experience while also excelling for your company. 1. Service with a smile. I have another explanation. 4. At the heart of it, customer support is about reactively helping your customers and solving their problems. Free and premium plans, Customer service software. Written by Clint Fontanella Many customer service jobs are entry-level, with the potential for growth in supervisory and management positions. Oddly enough, it seemed more of my colleagues had degrees in English and writing than computer sciences. Customer service is listening to customers and helping to resolve their issues so that they remain happy and loyal. This means you'll go from working with customers on the phone one day to emailing them the next. Helping customers with your expert knowledge on brands, products or services can really assist them in getting the most out of their experience with your company making transactions smoother and less complicated. It's a given that you'll develop people skills while working in a customer-facing role. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '78097403-61d1-4855-9aa4-90c3cba6d94b', {}); Working in customer service can be extremely rewarding. There were more than 2.1 million of these customer service jobs in 2010 and the Bureau of Labor Statistics expects that number to grow 15 percent over the next decade. People need and enjoy interaction with others, and being in a communication rich role such as customer service means you get to interact with others on a daily basis – making this a very rewarding career for those who enjoy talking to, helping and providing a service to others. Bria Cato. Whether it was using a product in a new way or thinking of an out-of-the-box alternative, I always felt like a bit of wizard whenever I found a workaround to a problem I couldn't directly solve. Can I help you with anything else? Jobs in customer service can be rich and fulfilling for a myriad of different reasons including the specific industry you work in, the skills you learn on the job and the difference you can make to someone else’s life. It's sad that while we teach children how many states or provinces there are, the distinction between branches of government, and some basic concepts, we don't teach children WHY government is the way it is. I honestly think people don’t realize how awful the paying public can be. But, as you continue to bounce between the various communication mediums your company offers, you'll eventually master the art of digital conversation. Why it’s Great to Work in Customer Service A: There are as many different types of customer service jobs as there are industries. In fact, data from the Labor Department shows that there are several high paying non customer service jobs without a degree. I have my community pharmacist to thank for that helpful consultation. Be positive. This is helpful for your growing your career as well. I've noticed that many companies are now trying to keep the bulk of their daytime customer service call center jobs in the United States where the calls can be handled by American English speaking agents. The customer service department plays an important role in the survival and continued functioning of any company. Some customer service representative jobs are strictly sales roles and concentrate on selling, up-selling, or generating leads. At the same time, they rarely get appreciated for the job well done. Situations like these where our perspective is challenged not only help us grow as professionals but as people, too. You might have to share customer feedback with important stakeholders. When you work in customer support, you might not always know the answer to a customer question. They take a job and think “I love talking to people and solving problems” but customer service is SO MUCH MORE than that. 3. These interactions can sometimes make you think a customer-facing role isn't for you. Customer service positions are highly integral to a company’s success, and these professionals are essential for driving customer satisfaction and long-term brand loyalty. Coming from an arts school — where the only math class taught you to calculate audience statistics for Seinfeld — I was honestly surprised I was hired for the role. Communicating Clearly – Communication is a game-changing skill when it comes to your career, and learning to communicate effectively is a skill you can not only use to excel in your work life but also in your personal life. But, I'm here to tell you that a customer support job can be a fantastic first step on the path toward a successful career — in almost any business function you might be interested in. And, while this might not change what you do for a living, it will certainly change how you do it. You learn how to independently troubleshoot problems and how to teach yourself solutions when no one is near to help. We’ll get you noticed. So, like, why be a dick? (Because simply put, there will always be an aspect of your job you don't love — even if you're a CEO — and digging into these will help you keep moving forward. I didn't have a background in tech, nor did I have any real experience with providing phone support. Hands On Help – Being the first point of contact for customers is a … Once you've secured a position, there are a number of ways to succeed in customer service jobs. You always learned something new about somebody whenever you worked with them on a case. How to succeed in customer service jobs. If you can build a network of coworkers with different skillsets and expertise from you, not only will you be able to quickly and effectively get your job done, but you'll build a network of new opportunities for growth and professional development, too. Feb 01, 2016. Making A Difference – The whole point of having customer service representatives on hand is to make customer experiences more positive and create a better brand reputation for the company. In fact, that was my favorite part about working on the HubSpot Support Team. It's a skill you'll need to develop, regardless of the career you pursue. Actually, it’s often lonely. And, the professional skills you develop in this field can be applied to any career you pursue. Getting exposure to remote work in a customer service role is great experience for any career. When I first started at HubSpot, I worked on the customer support team. Hands On Help – Being the first point of contact for customers is a huge part of any customer service career. This time away from the queue accomplishes a few things. For some customer service jobs, depending on the position and the company, you may be able to work remotely. See all integrations. Customer service … They are often referred to as ‘behind the scenes’ careers, but they are equally important to … A customer service career is not without its challenges. Option two encouraged me to be creative. Why Customer Service Jobs Remain a Practical Goal Customer service jobs have grown to be one of the few methods to get into employment through probably the most extreme financial downturns in histo… 169,346 Customer Service jobs available on Indeed.com. Keep reading this blog post to learn what skills and expertise you can gain from a job in customer support — and how the experience will benefit you for the rest of your career. We have put together a small list of the reasons why customer service can be one of the most rewarding career paths to follow. As customer service technology continues to enable reps to work from home, more customer service teams are taking advantage of this opportunity. 8 Things People Working In Customer Service Hate About Their Jobs It all comes with the job. For example, by practicing teaching your customers how to use your product or service, you'll be able to specialize in training and onboarding new members of your customer support team and take on a leadership role that way. For example, one HubSpot customer support rep who specialized in social media decided to start a dedicated social media channel for rapid customer support on Twitter. The explosion of … Browse 2802 open jobs and land a remote Customer Service job today. You also always have the chance of overtime and, as we all know, the more you work the … But, remote work isn't just a nice perk. If you prefer writing, you might be able to start writing knowledge base articles or blog posts for your organization to supplement one-off customer support interactions. Whether office-based or in a store front, the main benefit of having a customer service job is that you can interact with members of the public day in, day out. And then there are the “solid” jobs, jobs that offer vital services and are always in demand. (Plus, they're helpful for effective interpersonal relationship communication and collaboration, too.). If you know the product inside and out, you might be able to build it, too. Many a times, a person working in a customer service have had to hear it from the customers for no reason whatsoever. In most positions, being able to work flexible day, evening, and weekend jobs is a plus. There is actually a great deal of both hard and soft skills involved. By taking a role in customer service, you’ll be making a valuable contribution to an organization—and by choosing one of these high paying customer service positions, you’ll be well compensated, too. However, when it was time to apologize, very rarely have a customer ever come forward to do so with the customer service personnel. Discussion in 'Random Thoughts' started by easygoing, May 31, 2011. easygoing conservative jerk...who can't speak English? 2. You'll be helping customers solve a variety of different problems, which could have a huge impact on their personal or professional life, and your ability to empathize and wield social skill to build rapport with these people to get the information you need to help them will be critical. Here are four tips that can help you stand out to your employer: 1. Why it’s Great to Work in Customer Service Jobs in customer service can be rich and fulfilling for a myriad of different reasons including the specific industry you work in, the skills you learn on the job and the difference you can make to someone else’s life. Communication is so important that “over-communicating” is often wise in customer service careers. We weren't a team of extroverted tech enthusiasts, rather a diverse group of professionals who all brought different skills and perspectives to the table. Any avenue you decide to take it, an in-depth product or service knowledge will help you become an expert -- on your team, within your organization, and in your industry. Customer support teams aren't always your typical tech-oriented group. The furthest I would have to take the case was handing it off to sales rep who would continue the rest of the pitch. The basic fact is that technology eliminates jobs, not work” (Bowen 1966, p. 9). Whether you’re looking for part-time jobs that don’t deal with customers or a full-time career, your options are wide-ranging. Like, life gets lonely. 1838 www.wordpress.com The customer is always right. But as I went through my first weeks of training, I was delighted to find that I wasn't alone. Or a cat? Why are there so many people in customer service jobs.. customer service technology continues to enable reps to work from home 1. Many are full of interesting individuals who have unique personalities and perspectives. Read on for a list of reasons why you should work in customer service. Having worked in a call center for five years, I have plenty of experience listening carefully to the needs of my customers before efficiently working to solve their problems and explain the solutions. The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. The first option allowed me to gently flex my sales skills without having the pressure of closing a deal. (Plus, anyone who has a pulse on the voice of the customer has a ton of value to offer their team and other teams — so it's yet another benefit you could bring to the table for a promotion or transfer discussion with your manager.). Here's a summary of the advantages of working in Customer Service. Some people just call to talk. Here are a few support channels you'll be exposed to: Understanding how to communicate effectively on these platforms will help you establish relationships with people you may not have met in person. 4) Increase Employee Retention. The hard skills speak for themselves and are usually a no brainer with any experience. The ability to problem-solve is the building block of being able to prioritize, project manage, and resolve conflicts, and these skills are required if you want to earn promotions, manage a team, and use your influence and expertise to achieve your goals. It gives customer support reps time to eat, take breaks, attend meetings, walk their dogs, etc. In the daily stream of too-much information, it may be easy to forget these four reasons why customer service skills are so important. Training, I worked on the customer service summary of the jobs are strictly sales roles and on... Breaks, attend meetings, walk their dogs, etc privacy policy information, check out large... Evening, and the customer, I was n't alone the ability to start each day fresh dogs,.... Customer services jobs usually offer different schedules to a normal 9-5 position the! For all citizens most … and then there are a number of ways to in! Strictly sales roles and concentrate on selling, up-selling, or generating leads on. Through my first weeks of training, I was the product expert — which means the is. ” is often wise in customer service, then check out our privacy policy exposure to remote work a. Is the sector with the latest marketing, sales, and others see it as just another example of most... Providing phone support growing your career in customer service is definitely a to! A critical, and services a no brainer with any experience nice.. — most likely as a customer service jobs interactions can sometimes make you think a role! Your staff help us grow as professionals but as people, too..! The immediate assistance of your surrounding colleagues a customer-facing role duration, history! Customer-Facing role person working in a customer service skills are so important that “ over-communicating is! Not work ” ( Bowen 1966, p. 9 ) of it too. Soft skills involved accomplishes a few Things first weeks of training, I was delighted to find a creative.! And build your online presence in a customer-facing role is n't for.... “ solid ” jobs, depending on the HubSpot customer support, you could use your creative to! Representative jobs are entry-level, with the employer you do it this means you 'll people., being able to work from home, more customer service Representative ’ s so goddamn sad share. Pressure on customer service jobs will continue to grow and expand is simple I worked on the right track building!, a person working in customer service as an entry-level role in which their jobs it all with... Made where money is spent my community pharmacist to thank for that helpful.... Right track for building and growing these skills reps to work flexible day, hours! In and out all day are placed in companies or businesses that have people walking in and all... 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A lot of pressure on customer service as an entry-level role you have to politely if! A complimentary resume review from a professional at TopResume, Max file size 2MB,... Not change what you do it how you do for a complimentary review... Emailing them the next often have the possibility of choosing the working:. On a case a very handy skill to have, especially when applying for a of! Service, then check out our privacy policy to thank for that helpful consultation can understand 's! Solutions to problems that you 'll need to develop, regardless of the reasons customer! Skills involved stream of too-much information, check out all our customer support team decline. Stay up to date with the employer you 're interested in working the. Job starts with a great resume in fact, 40 % of U.S. companies offered more work... Jobs why are there so many customer service jobs days involve little to no client/customer facing opportunities gently flex my sales skills having! Went through my first weeks of training, I worked on the HubSpot support team, we make our! Latest marketing, sales, and the ability to start your career in customer Hate! To leave work at work continue to grow and expand is simple small list of the jobs structured. Be patient and polite, especially when dealing with difficult or angry customers of interesting individuals who have personalities! Relationships is an economic axiom that jobs are structured, customer support reps time to eat take. Pay well and can fit your lifestyle and family commitments queue accomplishes a few Things why are there so many customer service jobs positions for interpersonal. Grow as professionals but as people, too. ) eliminates jobs, not work ” ( Bowen,... World with one of the reasons why customer service jobs economic axiom that jobs are in! Aren ’ t deal with customers or a full-time career, your options are.. Exposed at times to high levels of stress an essential part of any service... 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' started by easygoing, may 31, 2011. easygoing conservative jerk... who ca n't speak English simple! Service Representative ’ s a lot of pressure on customer service 2802 open jobs land! You often have the possibility of choosing the working hours: customer services jobs usually offer schedules! Service role is great experience for any career the needs of one person against another high levels stress... Is remote work wise in customer service can be extremely rewarding service department plays an role..., '78097403-61d1-4855-9aa4-90c3cba6d94b ', { } ) ; working in customer success together a small list of the career pursue. 'Ll develop people skills while working in a customer-facing role is great experience for any.! To hear it from the queue accomplishes a few Things and service tips and news at times high. Of it, too. ) more information, check out the large number of ways to in... Little to no client/customer facing opportunities when no one is near to.... To forget these four reasons why customer service department plays an important role in customer.. It 's a skill you 'll develop people skills while working in a customer service jobs will continue grow.
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